Privacy Policy

Last updated: October 19, 2026

This Privacy Policy explains how Éclatan ("we", "us"), operating the online store eclatan.sa from Riyadh, Kingdom of Saudi Arabia, collects, uses and protects your personal information. Our store runs on Shopify. We handle personal data in line with the Saudi Personal Data Protection Law (PDPL).

1. Information we collect

  • Contact and delivery details: name, email, phone number, shipping and billing address, and National Address where provided.
  • Order information: products ordered, order history, returns and messages with us.
  • Account information: if you create an account, your login details and saved addresses.
  • Payment information: payments are processed by our payment providers (such as Tap Payments). We do not store your full card number.
  • Device and usage information: IP address, browser and device type, pages viewed and similar data collected through cookies.

2. How we use your information

  • To process, deliver and support your orders, returns and refunds.
  • To communicate with you about your orders and answer your questions.
  • To send marketing messages, only if you have agreed; you can unsubscribe at any time.
  • To prevent fraud, keep the store secure and improve our services.
  • To comply with legal, tax and accounting obligations.

3. Who we share it with

We share your information only as needed to run the store: with Shopify (our store platform), payment providers, shipping and delivery companies, and IT and analytics services that support the store. We may also disclose information when required by law or by a competent authority. We do not sell your personal information.

4. Cookies

We use cookies to keep your cart working, remember your preferences and understand how the store is used. You can control cookies in your browser settings; some parts of the store may not work without them.

5. Storage and security

Your information may be stored and processed by Shopify and our service providers inside or outside Saudi Arabia, with appropriate safeguards. We keep it only as long as needed for the purposes above or as required by law, and use reasonable technical and organisational measures to protect it.

6. Your rights

You can ask to access, correct or delete your personal information, receive a copy of it, or withdraw your consent to marketing. Email us at store@eclatan.sa and we will respond within the time required by law.

7. Children

Our store is not directed to children under 18, and we do not knowingly collect their information.

8. Changes

We may update this policy from time to time. The "Last updated" date above shows the latest version.

9. Contact

Éclatan · Riyadh, Kingdom of Saudi Arabia
Email: store@eclatan.sa