Last updated: August 24, 2026

Eclatan ("Eclatan," "we," "us," or "our") operates this online store, website, and the related products, content, features, tools, customer services, and shopping experiences that link to this Privacy Policy (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit or use the Services, make a purchase or other transaction, communicate with us, or otherwise interact with Eclatan.

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

Personal Information We Collect

The personal information we collect depends on how you interact with the Services. We may collect the following categories of information:

Contact Information

We may collect your name, email address, telephone number, billing address, shipping address, and other information you provide when you contact us, place an order, request support, join a mailing list, or otherwise communicate with us.

Account Information

If you create an account, we may collect your username, password or other authentication credentials, account preferences, saved addresses, order history, and related account details.

Order and Transaction Information

We collect information about products you view, add to your cart, purchase, return, or exchange, together with order numbers, transaction history, delivery instructions, gifting information, and customer-service records. Payment information is processed by Shopify and our payment providers. Eclatan does not directly store complete payment-card numbers.

Device and Usage Information

When you use the Services, we and the parties that support our store may automatically collect information about your browser, device, network connection, IP address, approximate location, operating system, referring pages, pages viewed, links selected, searches, session activity, and interactions with our emails or advertisements.

Customer Support and Communications

We collect the information contained in messages, forms, reviews, enquiries, telephone calls, social-media communications, and other correspondence you send to us. Please do not submit sensitive personal information unless it is necessary for us to handle your request.

Marketing Preferences

We may collect your preferences regarding email, SMS, advertising, cookies, and other marketing or privacy choices, together with records of the consent or opt-out choices you make.

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you make a purchase, create an account, complete a form, contact us, enter a promotion, or subscribe to communications.
• Automatically through the Services, including through cookies, pixels, tags, software development kits, local storage, and similar technologies.
• From Shopify and service providers that host, secure, analyze, advertise, fulfill, deliver, or otherwise support the Services.
• From business and marketing partners, including advertising networks, social-media platforms, analytics providers, and joint-promotion partners where permitted by law.
• From publicly available sources and other lawful sources.

How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, personalize, and improve the Services.
• Process payments, purchases, returns, exchanges, refunds, and deliveries.
• Create and manage customer accounts.
• Respond to enquiries, requests, complaints, and customer-service matters.
• Send transactional messages relating to orders, accounts, security, and changes to the Services.
• Send marketing communications where permitted by law and according to your choices.
• Measure engagement, conduct analytics, and understand how the Services are used.
• Personalize content, product recommendations, and advertising where permitted by law.
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity.
• Protect our customers, personnel, business, rights, property, and Services.
• Comply with legal, regulatory, tax, accounting, and contractual obligations.
• Establish, exercise, or defend legal claims.
• Complete a corporate transaction, such as a merger, financing, restructuring, sale, or transfer of assets.
• Carry out another purpose disclosed to you when the information is collected or with your consent.

Cookies and Similar Technologies

We and the parties supporting our store use cookies and similar technologies to operate the Services, remember preferences, keep your cart and account functioning, secure transactions, understand performance, measure engagement, and—where permitted—personalize marketing and advertising.

You can manage cookies through your browser settings and, where available, Eclatan's cookie or privacy preference tool. Blocking certain cookies may cause parts of the Services to function incorrectly. Your choices may be specific to the browser and device you use, so you may need to repeat them on other devices.

For more information about Shopify's use of personal information and cookies, review Shopify's Consumer Privacy Policy.

Analytics and Advertising

We may use analytics and advertising services to understand use of the Services, measure campaigns, prevent fraud, and display relevant content or advertisements. These providers may use cookies, pixels, device identifiers, and similar technologies to collect or infer information about activity over time and across websites, applications, or devices, subject to applicable law and your available choices.

Eclatan currently uses the following analytics or advertising services: [ANALYTICS AND ADVERTISING PROVIDERS]. Please review the privacy notices and opt-out tools offered by those providers for additional information.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Shopify, which hosts and operates the commerce platform used to provide our store.
• Service providers, including payment processors, hosting providers, IT and security vendors, fraud-prevention providers, fulfillment partners, carriers, communications providers, analytics services, and customer-support vendors.
• Advertising and marketing partners, where permitted by law and according to your choices.
• Professional advisers, including lawyers, accountants, auditors, insurers, and consultants.
• Authorities and other parties for legal reasons, where disclosure is required or appropriate to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce our agreements.
• Corporate transaction participants, in connection with an actual or proposed merger, financing, reorganization, sale, insolvency, or transfer of all or part of our business or assets.
• Affiliates and related companies, where applicable and consistent with this Privacy Policy.
• Other recipients at your direction or with your consent.

We do not disclose personal information to third parties for their own purposes except as described in this Privacy Policy, at the time information is collected, or with your permission.

International Data Transfers

Eclatan, Shopify, and our service providers may process personal information in countries other than the country where you live. Privacy laws in those countries may differ from the laws in your jurisdiction. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other transfer mechanisms recognized by applicable law.

Personal information may be processed in [DATA PROCESSING COUNTRIES OR REGIONS].

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud or abuse. Retention periods vary depending on the nature of the information, why it was collected, the sensitivity of the information, and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure or method of transmission is completely secure, and we cannot guarantee absolute security. Please use a unique password, protect your account credentials, and contact us promptly if you believe your account or information has been compromised.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; withdraw consent; opt out of certain advertising or data sharing; or appeal a decision relating to a privacy request. You may also have the right to lodge a complaint with a data-protection authority.

To submit a request, contact us using the details in the Contact Us section below. We may need to verify your identity before completing a request. Where permitted, you may use an authorized agent; we may request evidence of the agent's authority and verify your identity directly. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

You can unsubscribe from marketing emails by using the unsubscribe link in an email. To opt out of marketing SMS messages, follow the instructions in the message or contact us. Even if you opt out of marketing, we may continue sending non-promotional communications concerning orders, accounts, security, or our ongoing business relationship.

Cookie and Advertising Choices

Use our available cookie or privacy preference tool to manage eligible browser-based choices. You can also adjust browser settings and use opt-out mechanisms supplied by participating advertising providers. Some opt-out signals, including a legally recognized universal opt-out signal, may be honored where required by applicable law and supported by our systems.

Children's Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children below the minimum age established by applicable law. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

Third-Party Websites and Services

The Services may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy, security, availability, or content of third-party services. Review their privacy notices before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services, technologies, legal requirements, or other factors. When we update it, we will revise the "Last updated" date above. Where required by law, we will provide additional notice or obtain consent.

Contact Us

If you have a privacy question, want to exercise a privacy right, or wish to make a complaint, contact:

Legal business name: [ECLATAN LEGAL ENTITY NAME]
Trading name: Eclatan
Email: [PRIVACY EMAIL]
Telephone: [TELEPHONE NUMBER OR REMOVE THIS LINE]
Postal address: [COMPLETE BUSINESS POSTAL ADDRESS]
Country/region: [COUNTRY OR REGION]

If you are not satisfied with our response, you may have the right to contact the privacy or data-protection authority in the jurisdiction where you live or work.